Urgent Care / Off Hours
Here at Universal Pediatrics we always have time to speak with you even after we close. We do not use a third party call service who does not know your child. You have direct access to someone who knows your child and you will hear a voice that you trust because your phone calls are forwarded directly to the doctor on call.
Our office hours are
Monday - Friday
from 8:30 am to 5:00 pm
You can call anytime after hours to speak with the doctor but if you are looking to be seen on the weekend you need to call before 10:00 am.
after 5 pm
After 5 pm our phones are transfered to an automated system. If you would like to leave a non-urgent message you may do so. Messages are checked at the beginning of each work day. If you need to speak to the doctor concerning a sick child follow the directions below:
- Call our daytime office number (781) 235 – 9737
- Press 2, to contact the on-call doctor
- If doctor does not pick up the phone please leave the following information after the message:
- Full name of the patient
- Phone number
- Brief reason for call
- Please press 1 and then 1 again before hanging up
- If you do not hear back from the doctor within 20 minutes please call again. (Sometimes technology is not 100%)
weekend
Urgent care is available if needed on weekend mornings. Please read the instructions below for weekend care:
- Call our daytime office number (781) 235 – 9737
- Press 2, to contact the on-call doctor
- If the on call doctor picks up the two of you will discuss the best options for care and if an appointment is needed it will be scheduled
- If you hear “leave a message” please clearly state the following information:
- Full name of the patient
- Phone number
- Brief reason for call
- Please press 1 and then 1 again before hanging up
- If you do not hear back from the doctor within 20 minutes please call again. (Sometimes technology is not 100%)
Newton Wellesley Urgent Care located in Waltham will see patients on a walk-in or appointment basis and has many more resources than a in store pharmacy clinic; such as blood draw capability, x-rays, ultrasounds and a team of medical doctors who specialize in emergency/urgent care. The link above will bring you to their website.